Refund policy

Return and Refund Policy

At MIORAH, a venture of Shikshapatri Retail LLP, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with our return and exchange policy.

Return Policy
You have 3 days from the date of delivery to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please ensure that all tags and labels are intact.

Exchange Policy
If you would like to exchange your item for a different size, colour, or style, you have 7 days from the date of delivery to initiate an exchange. The item must be unused, in the same condition that you received it, and in its original packaging. Please ensure that all tags and labels are intact.

How to Initiate a Return or Exchange
Contact Us: Email our customer support team at support@miorah.co.in within the specified return or exchange period.
Provide Details: Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.

Receive Instructions: Our team will provide you with instructions on how to send the item(s) back to us.

Shipping

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds
Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Non-Returnable Items
Certain items are not eligible for return, including:
Sale items
Gift cards
Customised or personalised items

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@miorah.co.in with your order number and details of the product. We will arrange for a replacement or a refund.

Exchange Policy

At MIORAH, a venture of Shikshapatri Retail LLP, we strive to ensure that you are fully satisfied with your purchase. If, for any reason, you wish to exchange a product, we are here to assist you. Our Exchange Policy outlines the conditions and procedures for exchanging products purchased from our website.

Eligibility for Exchange
To be eligible for an exchange, the following conditions must be met:
The request for exchange must be made within 7 days of receiving the product.
The product must be in its original, unused condition, with all tags and packaging intact.
The product must not be damaged, altered, or worn (except for trying on).
Certain products, such as customised or personalised items, are not eligible for exchange. Please refer to the product description for specific details.

Exchange Process
Initiate an Exchange: To initiate an exchange, please contact our customer support team at [your email address] or call us at [your phone number] within 7 days of receiving your order. Provide your order number, the product you wish to exchange, and the reason for the exchange.

Approval and Instructions: Once we receive your exchange request, our team will review it and provide you with approval and instructions on how to return the product. We will also guide you through the process of selecting a replacement item, if applicable.

Return the Product: You will need to securely pack the product in its original packaging and ship it back to us at the address provided by our customer support team. Please ensure that the product is adequately protected during transit to prevent any damage.

Exchange Shipping Costs: If the exchange is due to a defect or an error on our part, we will cover the shipping costs for returning the product and sending the replacement. However, if the exchange is for reasons such as size, colour, or preference, you will be responsible for the return shipping costs.

Replacement Product: Once we receive and inspect the returned product, we will process the exchange and ship the replacement item to you. You will receive an email confirmation with the tracking details of your replacement order.

Non-Exchangeable Items
The following items are not eligible for exchange:
-Customised or personalised products
-Products purchased during clearance sales or special promotions
-Items that have been used, damaged, or altered after delivery

Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [your email address] or call [your phone number]. We will arrange for a replacement at no additional cost to you. Please provide clear photos of the damage or defect to expedite the process.

Exchanges During Sales or Promotions
Exchanges for products purchased during sales or promotions are subject to the terms of the specific promotion. In some cases, exchange requests may be limited or not allowed. Please check the details of the promotion before making an exchange request.

Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:

MIORAH
A venture of Shikshapatri Retail LLP
Email: support@miorah.co.in
Phone: +91 94270 33330
Address: 301, Third Floor, Above Kalyan Jewellers, Shikshapatri Business Hub, Kudasan, Gandhinagar, Gujarat, 382421

Thank you for shopping with MIORAH. We appreciate your business and are committed to ensuring your satisfaction.